Frequently asked questions
■Will the finish time be printed?
Yes, we can investigate and print marathon official net times through your number card number.
■Emails are not received.
Order confirmation emails or shipping confirmation emails which are sent from our shop cannot be received by customers who have specified domain settings (block sender settings) on their mobile device or computer.
■Is delivery possible overseas?No, delivery cannot be made overseas.
If you are considering making a purchase, it would be possible to send goods to the address of a family member or friend who resides in Japan. There is also the option of using an external service for forwarding overseas (http://www.tenso.com/en/).
*In this case, please make the order by entering a Japanese address as the delivery destination and making payment by credit card.
■Can symbols be used in the printed name?
No, symbols cannot be used.
■Can receipts be issued?
Yes, they can be issued if required. Please include “Receipt required” in the notes column.
■Can I still make a purchase if I have not finished a run?
Yes, purchases can be made. However,
■Is it possible to print a first name only/surname only?
Yes, we accept orders for first names only/surnames only.
■How long does it take for delivery?
Please reference the below.
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